FAQ
Thanks so much for visiting I Shine! Here are a few questions we get a lot! We try to make the whole process as easy as possible for you in ordering and sizing so just let us know if you have any questions that we haven't answered here!
How long will it take to get my shirt?
While we try to get every order out as quickly as we can, we want you to know that each order is individually made once the order is placed. This includes ordering your shirt, shipping from the warehouse, then cutting out your design and making your shirt. Our average turnaround is about 10 days or 8 business days. Sometimes we run a little less than that, sometimes we run just a little longer.
Can I get a rush order?
Sometimes is a good answer. If you have something that you need by a certain date or quick turnaround, just send us an email at ishinebydesign@gmail.com and we can let you know if it is possible.
What are your hours?
Our official hours are Weekdays from 9am- 4pm. We try to respond to emails and Facebook requests quickly during this time but we also all have kids and families that sometime take us away during the day in which time we will respond as quickly as possible. During busy season you may find us following up on evenings, nights, middle of the night or weekend! But typically we will follow up the next day or on Monday after a weekend.
Do you have a busy season?
Yes we do! February through April during baseball season and August through the middle of October catches all the back to School, football and fall sports. During this time we run at two weeks on turnaround time once the order has been place.
Do you offer shipping?
We are so excited with the opening of our website to offer shipping! We will use USPS to start with and every order will have a tracking number so once it is shipped to you, you can track its progress. We have started shipping as low as $3.00 for the first shirt.
Can I pick my order up and not have to pay shipping?
Absolutely! If you are local to Cypress, Texas and would like to pick your order up, just choose local pickup upon checkout and we will let you know by email when your order is ready and you can pick it up at your convenience. We are located in the Fairfield subdivision close to Salyards Middle School.
Do you accept returns on your items?
Unfortunately we do not accept returns or refunds on items. Each item is custom made for you.
What brand are your shirts?
We use several different brands and styles of shirts. You will see many from Bella/Canvas, Next Level, Comfort Colors and Sport Tek. We work really hard to be as descriptive as possible in how your shirt will fit and feel. Most of our styles will be a unisex fit so that it will be easy to find the right size. We love to offer v-necks when possible to give it more of a feminine feel. The v-necks will be a conservative neck so even elementary teachers can wear them to school. There are a few styles that will be a ladies cut or a junior cut or will have deep v-necks but we will put that in the description so that you will know when ordering to either order up a size or that we suggest a tank to go underneath.
Where do your designs come from?
Most of our designs are done in house and created right here. Many of our designs come from your special requests or from when we custom design something for you. Some of our designs are purchased from some talented designers out there and then we put our special touches on them with colors and textures.
Can you custom design a shirt for me?
Yes, we would love to. Just send us an email to ishinebydesign@gmail.com. On a typical day we have anywhere from 5 to 20 custom requests that need to be filled so we work though them as quickly as possible. During our slower times it may only take a day or two and during our busy time it may take up to a week to get design options to you. Just be aware that production time does not start until the final design is approved by you
What info do you need to create a custom design?
It is very helpful if you can give us an idea of what you are looking for in color of shirt, colors needed in design, mascots needed or any special instructions. The more information you can provide for us the easier and quicker it will be.
Do you charge for custom designs?
We are proud to say that majority of all custom request orders are placed and fulfilled so we do not charge a design fee. In the event that there are an excessive amount of changes that need to be made or requests for changes more than three times, there will be a $25 charge that we will request to continue designing and we will apply that to your final total when you place your order.
What if I want to order just one shirt?
We take orders for one shirt all the time.
How large of an order can you produce?
So far our largest order was a little over 600 shirts. So at this time we have no limit. We love to do shirts for school and sport organizations. We offer screen printing options as well!
Can you personalize names on the back of our Soccer/Baseball/Football/Softball jerseys?
Absolutely! Just send us an email to ishinebydesign@gmail.com and will put you on the list. During baseball season and fall sports we do about 60 teams so send us an email as soon you know and drop off as soon as you get them. We work really hard during this time to get these out very quickly and to get them out before your first games!